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Meet TeakBot – Your Expert in Teak Decking, Anytime

Explore how tmackAI developed a custom AI chatbot for Teakdecking Systems — the global leader in yacht decking. TeakBot provides instant, accurate support for customers and partners across the marine industry.

Teakdecking Systems product example

About Teakdecking Systems (TDS)

Teakdecking Systems (TDS) is the global leader in teak and marine decking solutions for superyachts, luxury vessels, and production boats. Since 1983, TDS has set the gold standard for craftsmanship, sustainability, and innovation in the marine industry. From custom teak decking and composite alternatives to proprietary adhesives and cleaners, TDS supports boatbuilders, refit yards, and owners worldwide with premium products and decades of expertise.

Man on a yacht using a laptop on a teak deck

What is TeakBot?

TeakBot is an advanced AI-powered chatbot developed specifically for Teakdecking Systems. It’s more than just a virtual assistant—it’s a comprehensive, always-available expert trained on everything TDS.

Unlike a typical FAQ or help section, TeakBot has been trained using:

  • Hundreds of client support emails
  • Transcripts from TDS’s instructional videos
  • Detailed product usage guides and specifications
  • Industry-specific knowledge and terminology
  • Internal documents and real-world expertise

In fact, TeakBot contains more information than the public-facing website—offering deeper, richer, and more personalized answers to a wide range of questions about materials, processes, applications, and best practices in the decking industry.

Notice the TeakBot icon in the lower right corner of the page? Give it a moment and it may nudge you with a helpful message. Go ahead — click on it and ask away!

Why TeakBot Makes a Difference

  • 24/7 Customer Engagement: Available anytime to answer detailed questions about decking products and services.
  • Lead Capture & Qualification: Gathers visitor info and filters high-quality leads for follow-up.
  • Reduced Support Load: Handles repetitive inquiries with ease, freeing up staff time.
  • Deep Product Knowledge: Explains the “why” and “how” behind every product and process.
  • A Smarter Sales Tool: Supports and guides customers during the decision-making process.
  • Scalable & Customizable: Consistent service to an unlimited number of users and departments.

How Chatbots Benefit Marine Manufacturers

  • Educating clients on decking options, care, and maintenance
  • Providing warranty and installation guidance instantly
  • Answering distributor, OEM, and shipyard inquiries in real-time
  • Reducing staff workload while increasing responsiveness

Ready to Experience the Future of Marine Customer Service?

Click the TeakBot icon to interact with TeakBot and see how an industry-trained chatbot can transform your website into a high-performing, client-converting machine.